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FREQUENTLY ASKED QUESTIONS

How long is the order processing time?

Once we receive your order and full payment, we will start to process on the next working day. Orders for stock lenses, normally will take about 2-3 working days. We will message you once your order is ready to mail out. Orders for special order lenses, progressive lenses normally will take 7-14 working days. We will message you once your order is ready to mail out. If you need express service, please kindly let me know. We will try to expedite the job. We are using Ninja Van Pack registered mail service. You can get your order within 3 working days.

How do I make an exchange?

We honour ourself to have strict requirements for the glasses we prescribed. We will do quality check before sending out the order. Frame - if there are any defects on the frame, please kindly come to our shop to let us have a look. We will do exchange if it's the case. We will exchange for you another suitable frame if the model out of stock. Lenses - if we are doing your prescription and pupil distance as you requested, we will not change the prescription and pupil distance. Please kindly come to the shop to let us double check the glasses. We will change for you if the glasses did not do properly. If the eye check is done by us, we will change the prescription and lenses for you at no charges.

What kinds of payment methods do you accept?

We accept Bank Transfer, Credit Cards, PAYLAH, GRABPAY. For customers who wants to pay through CDA Baby Bonus Card (for kids) or NETS, or credit card, please come down to the shop to make payment.

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